Q3: Who is liable if the products are damaged upon arrival at the destination port?

We enforce a strict quality and risk management protocol to protect your investment:
·Before Shipment: All custom props and installations undergo a 100% pre-shipment inspection and are securely packed in reinforced wooden crates. We ensure all items leave our facility in flawless condition.
·In Case of Transit Damage: Since international shipments are covered by cargo insurance, any damage sustained during transit must be claimed through the insurance provider. To process a valid insurance claim, the client must provide a comprehensive, uninterrupted unboxing video and photos within 48 hours of delivery. Our team will fully assist you in coordinating with the insurance company for a swift resolution.