FAQ

Our FAQ section is packed with expert support resources, built by our team of professionals who have resolved real customer issues. We regularly update, expand, and refine this page to ensure you always have access to the most current information.

  • Q1: Do you provide design services, or only manufacturing?

    We are a 100% turnkey custom fabrication factory dedicated strictly to manufacturing. We do not handle front-end conceptual design; instead, we specialize in bringing your 3D models or CAD drawings to life. Backed by a team of expert structural engineers, we manage technical deepening, material selection, internal steel structure load-bearing calculations, and final production. Our mission is to ensure a 1:1 high-fidelity realization of your creative vision.

  • Q2: What is your factory scale and production capacity? Can you handle full-scale commercial mall decoration projects? Are you a manufacturer or a trading company?

    We are a direct manufacturing factory featuring a 20,000㎡ standardized facility. Equipped with fully integrated production lines for cutting, engraving, spray painting, metalwork, carpentry, sculpting, and assembly, we cover the entire spectrum of visual merchandising and display props.

    We specialize in large-scale projects, including annual mall decorations, festive theme installations, atrium art installations, outdoor commercial sculptures, and bulk customization of event props. With robust production capacity and multi-category simultaneous fabrication, we efficiently handle high-volume orders and reliably meet the supply chain needs of major commercial complexes across the United States, the Middle East, and Southeast Asia.

  • Q3: Can you provide corporate credentials, factory photos, and production capacity reports for our compliance review?

    Absolutely. We provide a full suite of compliance documents upon request, including our business license, corporate certifications, 360° factory videos, workshop photos, production capacity audit reports, and global case studies. We fully support remote factory audits and live video inspections. For large-scale projects, we warmly welcome clients to schedule in-person facility tours and on-site evaluations.

  • Q4: What are your primary business capabilities?

    We are a custom fabrication factory specializing in mall decorations, art installations, event props, and visual merchandising (VM) displays. Focusing 100% on manufacturing and custom production, we accurately replicate and mass-produce high-quality physical products directly from your design concepts, 3D models, or physical samples.

  • Q5: Can you manufacture products if I only have reference images instead of detailed technical drawings?

    Absolutely. If you provide high-resolution reference photos along with basic dimensions, site specifications, and material preferences, our engineering team can take it from there. We specialize in Value Engineering (VE) and Design for Manufacturability (DFM)—meaning we transform your concept images into precise shop drawings, optimize structural integrity, and refine production techniques. While we do not offer original concept design, we ensure your reference idea is flawlessly engineered for safe structural stability and seamless on-site installation.

  • Q6: Do you offer design modification services?

    We provide complementary structural and minor technical optimizations to ensure your design is production-ready. However, the core conceptual design and major revisions remain the responsibility of the client. Our focus is on engineering your existing vision for flawless manufacturing and seamless installation.

  • Q1: What materials do you specialize in for custom props and installations?

    We work with a wide range of premium materials to bring your visions to life. Our core capabilities include Acrylic, PVC, Wood (MDF/Plywood), Metals (Stainless Steel, Aluminum), Foam (EPS/EPE), Fiberglass (FRP), Silicone, Fabrics, and integrated LED Lighting. We excel at multi-material integration, seamlessly combining different elements to meet the specific aesthetic and structural requirements of your commercial displays and art installations.

  • Q2: What is your Minimum Order Quantity (MOQ)? Do you accept small custom orders?

    We have no strict MOQ. We offer total flexibility to accommodate your project scale, whether you need a single bespoke art installation, a mixed-category small batch, or a large-scale production run. Our services are tailored to support international traders, decor companies, and mall operators. We are highly experienced in handling niche, fully customized orders for the US market, as well as flexible, multi-item orders for the Southeast Asian market.

  • Q3: Do you offer prototyping or sampling before starting mass production?

    Yes, absolutely. For bulk orders, high-end art installations, or projects requiring complex techniques, we provide a pre-production sampling service. Mass production only begins after you review and approve the sample’s craftsmanship, materials, and overall effect. This process eliminates manufacturing discrepancies and ensures your overseas project is delivered flawlessly. For standard, smaller commercial props, we can proceed directly to mass production to save you time and costs.

  • Q1: What files and information do you need to provide a custom fabrication quote?

    To provide you with an accurate and competitive quote, please provide as much of the following project details as possible:
    ·Design Files: 3D models (Rhino, SketchUp, 3ds Max, CAD) and/or 2D elevation/floor plans with clear dimensions.
    ·Material & Finish Specifications: Your preferred materials, surface finishes, and aesthetic expectations.
    ·Project Scope: Total quantity, installation environment (indoor/outdoor), and target budget (if applicable).
    ·Logistics: Your target delivery port or shipping destination.
    ·Compliance Requirements: Any region-specific material certifications (e.g., US fire-retardant standards or local compliance for Southeast Asia).

  • Q2: What is your full step-by-step workflow from design submission to final shipment?

    We follow a structured, milestone-based process to ensure flawless execution and complete transparency for your custom project:
    1.Design Submission & RFQ: Client provides detailed technical drawings or concepts.
    2.Quote Confirmation: We issue a precise quotation based on your project scope.
    3.Initial Deposit (40%): Production is formally initiated upon receiving a 40% down payment.
    4.Molding & Prototyping: We develop custom molds or pre-production samples.
    5.Sample Approval: Client reviews and approves the sample’s materials, finishes, and structure.
    6.Progress Payment (30%): A 30% second installment is released to launch full-scale manufacturing.
    7.Mass Production: Your order goes into full mass production following the approved prototype.
    8.100% Quality Inspection: Comprehensive final QC check with high-res photos and videos sent to you for approval.
    9.Balance Payment (30%): The final 30% balance is settled upon completion.
    10.Packaging & Logistics: Secure export-grade packaging, container loading, and dispatch.

  • Q3: What are your accepted payment terms and methods?

    Our standard payment structure is a milestone-based T/T (Wire Transfer) broken down as follows:
    ·40% Initial Deposit to initiate the project and design finalization.
    ·30% Material Payment prior to purchasing raw materials and launching production.
    ·30% Balance Payment upon successful quality inspection and before shipment.

    To ensure transaction security and flexibility for our US and Southeast Asian clients, we also support:
    ·Letter of Credit (L/C) for large-scale commercial projects.
    ·PayPal for small-value sample orders.

  • Q1: What materials do you specialize in for large-scale art installations and commercial props?

    We specialize in fabricating complex, large-scale sculptures and commercial display props. Our core expertise lies in high-strength Fiberglass (FRP) built over custom-engineered internal steel frameworks to guarantee structural safety. We also masterfully integrate metal, acrylic, and specialty fabrics. For the final touch, we utilize automotive-grade paint and coatings to ensure long-lasting color saturation, exceptional weather resistance, and a premium flawless finish.

  • Q2: How do you ensure structural safety for mall and public space installations?

    Safety is our top priority. For every large-scale public installation, our engineering team performs comprehensive structural deepening. We collaborate with certified structural engineers to conduct formal structural calculations and provide detailed compliance reports when required.
    ·Structural Integrity: We use high-strength internal steel frameworks to ensure optimal load-bearing and wind resistance.
    ·Pre-assembly Protocols: Before shipping, we conduct a 1:1 pre-assembly test in our facility. This ensures the structural components align perfectly, minimizing risks and simplifying the final on-site installation process.

  • Q3: Since we are located overseas, how do you handle on-site installation and assembly?

    We utilize a Modular Fabrication and smart engineering approach to make overseas installation seamless and stress-free:
    ·Plug-and-Play Design: Large installations are strategically divided into sections optimized for container shipping. We engineer them with hidden interlocking joints and quick-connect hardware for a smooth “plug-and-play” assembly.
    ·Remote Technical Support: For every project, we provide step-by-step video tutorials and 3D assembly guides. We also schedule live video consultations with your local team during their setup.
    ·On-Site Supervision: For mega-scale projects—such as massive shopping mall atrium Christmas decor or large art festivals—we can dispatch our technical supervisors directly to your venue to guide your local crew for an efficient and flawless build.

  • Q4: Do your materials comply with local safety regulations and weather standards?

    Yes, absolutely. We engineered market-specific material solutions to ensure full compliance and durability:
    · For the US Market: We provide certified fire-retardant materials and specialized flame-resistant coatings that comply with US safety and fire codes (such as NFPA/ASTM standards). Material certification sheets can be provided upon request.
    · For the Southeast Asian Market: To withstand high humidity and tropical storms, our custom installations feature heavy-duty anti-corrosion and rust-proofing treatments on all internal steel structures, combined with reinforced engineering for wind-load resistance.
    · For the Middle East Market: For outdoor installations, we utilize premium UV-resistant, high-temperature stable automotive-grade coatings to prevent cracking and color fading in extreme desert heat.

  • Q5: Do you offer free sampling before starting official mass production?

    We offer a flexible sampling policy depending on the project requirements:
    ·Material & Color Samples (Free): We provide standard material swatches, color chips, and small finish samples free of charge (shipping costs excluded) to help you confirm textures and paint finishes.
    ·1:1 Full-Scale Prototypes (Charged but Refundable): For bespoke props and complex art installations that require custom molding, structural engineering, or specialized fabrication, a prototype fee is charged. However, this fee is fully refundable or credited toward your final invoice once the bulk order meets our minimum project value.

  • Q1: What are your typical production lead times and international shipping schedules?

    Our total project timeline consists of production lead time and shipping transit time:

    1.Production Lead Time (Our Core Focus)
    The manufacturing timeline depends on the complexity, precision, and volume of your project. On average, it takes 3 weeks to 2 months from final drawing approval to complete technical deepening, fabrication, and 1:1 factory pre-assembly.

    2.Shipping & Logistics (Brokerage & Recommendations)
    As a dedicated fabrication facility, our primary responsibility is manufacturing. For international transit, we recommend working with professional freight forwarders. If needed, we are happy to introduce trusted shipping partners offering Ocean Freight, Air Freight, and Dedicated Express Lines:
    · Southeast Asia: ~1 to 2 weeks (Ocean Freight)
    · Middle East (e.g., Dubai, Saudi Arabia): ~3 to 4 weeks (Ocean Freight)
    · United States & EU: ~7 to 10 weeks (Ocean Freight). For seasonal holiday installations (e.g., Christmas displays), we strongly advise booking early to secure your slot.

    3.Urgent vs. Bulk Shipping Solutions
    · Urgent Orders: Air Freight takes 7 to 15 days but typically costs 3 to 5 times more than ocean freight.
    · Bulk Orders: Ocean Freight takes 35 to 60 days. For time-sensitive, seasonal commercial props, we highly recommend a hybrid “Ocean + Air” shipping strategy to balance your budget and deadline.

  • Q2: How do you package overseas orders? How do you prevent damage during international transit?

    We utilize strict international export-grade packaging standards and tailor our packing methods to the structural needs of each piece to ensure zero damage:
    · Small Props & Items: Wrapped in heavy-duty bubble wrap and packed into reinforced, high-density corrugated cardboard boxes.
    · Large Sculptures & Steel Frameworks: Secured inside solid, bark-free fumigated wooden crates with custom-fitted anti-vibration foam blocking.
    · Irregular & Bespoke Art Installations: Disassembled into modular sections with custom-engineered internal bracing and multi-layer protective wrapping.
    To withstand long-distance ocean and air transit, every shipment undergoes specialized treatments to prevent moisture, shock, scratches, and structural warping, minimizing any risk of transit damage.

  • Q3: Who is liable if the products are damaged upon arrival at the destination port?

    We enforce a strict quality and risk management protocol to protect your investment:
    ·Before Shipment: All custom props and installations undergo a 100% pre-shipment inspection and are securely packed in reinforced wooden crates. We ensure all items leave our facility in flawless condition.
    ·In Case of Transit Damage: Since international shipments are covered by cargo insurance, any damage sustained during transit must be claimed through the insurance provider. To process a valid insurance claim, the client must provide a comprehensive, uninterrupted unboxing video and photos within 48 hours of delivery. Our team will fully assist you in coordinating with the insurance company for a swift resolution.

  • Q4: Do you handle shipping and customs clearance? How do we coordinate the export process?

    We offer flexible logistics arrangements based on your preferred shipping terms (Incoterms), specializing in two primary cooperation modes:
    Option 1: Factory-Arranged Shipping (CIF / CFR / DDU): We handle full manufacturing, export-grade packaging, and arrange transit to your designated destination port or warehouse.
    Option 2: Client-Nominated Freight Forwarder (FOB / EXW): If you have your own shipping agent, we will fully coordinate with them to complete customs declaration, cargo loading, and documentation handover.

    Seamless Customs Documentation:
    We are highly experienced with customs regulations in the US, Southeast Asia, and the Middle East. We provide a comprehensive suite of compliant export documents to ensure smooth customs clearance, including Commercial Invoices, Packing Lists, Customs Declarations, and Certificates of Origin (CO).

  • Q1: We work with globally renowned IPs. How do you protect our Intellectual Property (IP)?

    We fully understand the critical importance of IP protection in the international commercial display industry. We safeguard your brand assets through strict compliance protocols:
    · Legal Enforcement (NDA): We routinely sign legally binding Non-Disclosure Agreements (NDAs) prior to receiving any proprietary blueprints or design assets.
    · Confidential Manufacturing: Our facility operates under strict, restricted-access protocols. No unauthorized personnel are permitted near production lines handling sensitive designs.
    · Zero Marketing Leakage: Without your explicit written consent, we guarantee that no IP drawings, technical rendering data, or factory production photos will be used for our public marketing, website portfolios, or social media platforms.

  • Q1: What is your product warranty period, and how do you handle international after-sales support?

    We offer customized warranty terms tailored to the lifespan and environment of your project:
    · Indoor Commercial Displays & Sculptures: Includes a standard 2-year warranty.
    · Outdoor Weather-Resistant Installations: Includes a 1-year warranty (specifically engineered to resist UV and weather degradation).
    · Seasonal & Temporary Event Props: For short-term event props and seasonal promotional decor, terms are negotiated based on specific material choices, as these are typically designed for one-time, short-term usage.

    Warranty Coverage & Remote Support:
    Our limited warranty covers manufacturing defects and excludes damages from improper handling, local installation errors, or unauthorized reuse. Within the warranty period, we provide complimentary technical solutions, replacement hardware, and touch-up guidance.
    For overseas clients, we implement a 24-hour rapid response mechanism via live video to assist your local crew with setup, troubleshooting, and maintenance. Factory-level refurbishment can also be coordinated under mutually negotiated freight terms.

  • Q2: What happens if the final product deviates from our approved design drawings?

    We implement a rigorous Quality Control (QC) and milestone-approval process to ensure the final installation matches your vision perfectly:
    Milestone Approvals: Production only begins after your official approval of the shop drawings, material samples, and finish standards. Throughout production, we provide transparent Work-in-Progress (WIP) photo and video updates, as well as final product inspection media for your sign-off before packaging.
    Our Error-Free Guarantee: In the rare event of a deviation in dimensions or aesthetic effects caused by our fabrication discrepancy, we take full responsibility. We will remanufacture or rework the piece at zero additional cost to protect your project timeline and brand standards.